Approved by Board of Library Trustees November 2007
The FY09 Action Plan includes the implementation of the FY08-FY09 Marketing Plan and the FY08-FY10 Technology Plan. The library makeover that began in FY07 continues with the final phase of the children’s room redesign. Action items include evaluating services internally and externally in the context of Library 2.0 and identifying those services that will ensure that the library remains a relevant and prominent option for information, entertainment and enrichment for the community.
- Goal 1: Residents will have a modern library facility that is welcoming and accessible to all citizens.
- Request that the Public Buildings Department include the following in its FY09 Budget Proposal:
- Installation of new lighting and new drop ceiling on first floor.
- Installation of replacement windows.
- Upgrade of library’s telephone system.
- Addition of FAX line for public use.
- Connection to air conditioning system in Technical Services offices, Children’s Librarian office and stairwell.
- Replacement of sinks/faucets in restrooms located in Children’s Room.
- Addition of office for Assistant Library Director.
- Funding for full-time library custodian.
- Request that the Department of Public Works include the following in its FY09 Budget Proposal:
- Installation of awning over drive up book/media returns and handicapped entrance.
- Investigate and develop a uniform and professional signage plan and submit request for funding in November, 2008.
- Collaborate with Arts Council to display artwork at library.
- Goal 2: Residents will be made aware of the services and resources that the library provides to assist them in their personal lives, at work or in school.(Note: See Marketing Plan for FY09 Action Items)
- Contact Chamber of Commerce; Welcome Wagon, and real estate agents about distributing library informational materials by December 2008.
- Implement Web 2.0 tools to further communication between the public and staff.
- Implement a staff Wiki by September 2008.
- Implement Library Director’s blog on library web site by July 2008.
- Purchase a new sign for front of library by July 2008.
- Goal 3: Library users will have access to current information technology.
Note: See attached Technology Plan for FY09 Action Items. - Review and Update FY08-FY10 Technology Plan by November 2008.
- Goal 4: The library will provide children of all ages with an array of materials and a variety of programs that foster a love of reading and intellectual inquiry.
- Reduce the collection size to accommodate the second phase of Children’s Room Makeover.
- Complete the second weed of the non-fiction by December 2008
- Implement the second phase of the Children’s Room Makeover.
- Add two computer workstations by December 2008.
- Replace children’s circulation desk with a smaller more efficient desk by December 2008.
- Replace nonfiction stacks by December 2008.
- Add more options/formats to the children’s collection.
- Implement a plan for marketing picture books by theme, with “grab and go” shelves with book bags by July 2008.
- Develop collection of circulating software by July 2008.
- Purchase/create games, puzzles, activities, etc. for in-library use by July 2008.
- Improve access to the collection with the following actions:
- Identify the easiest of beginning readers with labeling on spines by August 2008.
- Identify the easiest to read novels in J fiction with labeling on spines by August 2008.
- Recatalog J 372.4’s with non-Dewey call numbers, “J ER”, and author’s full last name/series on spines by August 2008.
- Recatalog J Paperbacks to include author’s full last name/series on spines – replace wire baskets with standard shelving by August 2008.
- Expand the variety of programming:
- Plan one display/event that involves community participation (Summer 2008).
- Present at least two special in-house social family events (Fall 2008 and Winter 2009).
- Present at least two special in-house social events for older children.(Summer 2008 and Spring 2009)
- Implement Action Items identified in Marketing Plan to promote children’s services.
- See Marketing Plan FY09 Action Items.
- Conduct at least five class visits to the elementary schools to promote library services by June 2009.
- Goal 5: Teens will view the library as a welcoming place that supports their special interests and developmental needs and invigorates their interest in reading for pleasure. Note: The Teen Librarian will be implementing the objectives for ‘Tweens and Teens LSTA grant.
- Present at least one program a month based on input from the Tween and Teen Advisory Group (TAG).
- Coordinate with middle and high school teachers for monthly science programs (September 2008-June 2009)
- Implement and promote teen reference and/or reader’s advisory services via MySpace, instant messaging and email by September 2008.
- Develop at least four programs for visual literacy/consumerism campaign; partner with schools and community agencies by June 2009.
- Work with teens to create a full ad campaign for marketing the Teen Zone (March 2009-June 2009).
- Replace audiobooks on cassette with CDs and playaways by July 2008.
- Expand and update the science and technology related materials by September 2008.
- Implement Action Items identified in Marketing Plan to promote teen services.
- See Marketing Plan FY008 Action Items.
- See Marketing Plan FY008 Action Items.
- Goal 6: Residents will have access to a collection of current and popular materials and to a variety of programs that enhance leisure time, stimulate thought and expand knowledge.
- Investigate ways to improve reader’s advisory services including staff training, use of reading maps and book recommendations on library’s website by January 2009.
- Present fourth annual “Wilmington Reads, One Book, One Community” program. Begin planning process in summer 2008. Conduct events during winter/spring 2009.
- Goal 7: Residents will view the library as a community hub and a primary source of local information.
- Survey the local history collection for potential digitization by September 2008.
- Investigate cost for digitization of designated local history items by November 2008.
- Develop a community resource book that will include local restaurants, businesses, services, etc, by September 2008.
- Goal 8: Library staff will be able to meet the changing and varied library service needs of residents.
- Investigate the redesign of the Circulation Office, Technical Services Office and Children’s Librarians Office for better use of space and work flow.
- Schedule staff quarterly to participate in the NMRLS “peer to peer” shadowing program to identify ways to improve procedures, and to network with staff in area libraries.
- Review circulation operating procedures in adult and children’s departments for efficiency and customer service effectiveness by August 2008.
- Develop a hierarchy of technology training competencies for staff positions by December 2008 and begin to identify appropriate training for staff by January 2009.
- Develop an internal system to evaluate, plan and review staff and patron ideas for new or improved services or procedures by September, 2008.
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